Return Policy

At Portfolio Furniture, we promise to deliver beautiful products in excellent condition to your door. If for any reason, your item is not satisfactory, we will gladly replace it or accept a return of the merchandise providing the following terms and conditions are met.

To receive a refund, all returned merchandise must be in new condition, free from scratches, dirt, stains and defects unless otherwise noted to us when requesting a return number.

If merchandise is received with outside damage to the packing and boxing from the shipper, please note this on the bill of lading and /or kindly request the driver to wait while the merchandise is unpacked and checked for damages. Sometimes it is just the outside box. If the damage to the item can be seen through the ripped boxing, don't bother to unpack it, just refuse the shipment. However, if you do unwrap the item and then discover damage, please repack immediately and refuse the shipment. Contact us as soon as possible. The sooner you can contact us, the sooner we can have a new item sent to you. We will try and have a replacement item to you as soon as possible.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, please call our customer service department immediately. You have a window of about seven business days to do this. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

The following items may be returned for a full refund excluding shipping and handling charges.

• Small Merchandise that has not been removed from its original packing.
• Small home decor items that still fit in the original packing are acceptable. We realize sometimes items do not look quite the same as on the internet or the colors are different or you just don't like it when it gets there or you wrecked your car last week and now have a large repair bill. Sometimes life just happens. Our theory is if you don't like it, don't keep it. Regift it! Or send it back; we will take care of it.
• Defective merchandise. You get a box that looks like a pancake and sounds like a maraca when you ordered a vase. This qualifies as defective. A three legged couch falls into this category too. If the box is damaged at delivery, please carefully inspect it and make note on the bill of lading or delivery. Sometimes the delivery man will wait while it is unpacked. If the damage to the item inside is clearly invisible, PLEASE REFUSE THE DELIVERY.
• Merchandise that was not ordered or was not shipped correctly. You wanted the Sarah B. pillow and you got a lamp. Oops! Our mistake and we will correct it at our cost.

Exceptions

• No returns are allowed on parts (If you receive a defective part, we will replace it).
• Returns can only be made within 30 days of receiving your product(s).
• Exchanges can only be made within 30 days of receiving your product(s); restocking fees will still apply.
• All returns must be over $20 in total value. Any return for less than this total amount may not be permitted.

Sending It Back to Us

Follow the simple directions below to make your return:
Contact our customer service department by telephone or email to process your return and receive an RA (return authorization) number. Once you have set up your return, you will be e-mailed an RA number and a return label within 2 business days. Along with this return number you will receive a ship-to address where the merchandise must be sent. Be sure to include your RA number with your merchandise. This number will be used to guarantee you receive your credit. Note: If you return a product to us without an RA number, your return could be subject to additional restocking fees.

• Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
• We recommend items be returned via UPS or insured parcel post for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. One way to check to make sure the packing is secure, is to make sure the item does not have any shake room in the box. Make sure when the lid is shut, the box top does not fold in or collapse in. If it does, please add more "stuffing" to make sure the item is suspended in the middle of the box.
• You are responsible for all freight charges. On returned items, all actual freight and shipping charges will be assessed to your account even if the item was shipped under a "free shipping promotion". Upon payment of these fees, a refund will be issued. However, you will be credited all reasonable and customary freight charges relevant to that item if product is defective or the wrong item was shipped.
• Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from portfoliofurniture.com are eligible for return credit. Returned items must be shipped in the original product packaging but can be placed inside a different outer box for returns in necessary. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items for exchange will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error or damage from the shipper.

We will do our best to process the return quickly. Please allow 14-21 days for processing. This includes your shipping time. We need the merchandise back in order to issue a refund. Refunds will be credited to the original purchasing credit card account number. If you paid by check please allow an additional 14-21 days for delivery of check via UPS, Fed Ex or Registered Mail.

We reserve the right to make changes to this policy at any time. Any changes to this policy will be posted.