Just the FAQs, ma'am

Please read our Designer's Tips for Ordering Furniture. We have great tips to make sure your new furniture fits in your space.

We only charge taxes within California as this is the only state where we have offices and locations.

Standard Orders - Your credit card will be charged when your merchandise ships.
Customer Orders - If your merchandise is a custom order, please note the manufacturer requires anywhere from 2 to 9 weeks to actually make your product, (estimated times will be listed by item). Custom ordered items may not be canceled past seven days from the date of your original order. 50% of a custom ordered item will be charged to your credit card within that seven day period. After the seven day period, no cancellations or refunds are available.

In-stock items will ship within 3 to 10 business days depending on which warehouse the item ships from.

We will send you an email updating you as to the in-stock date and the estimated shipping date.

No, unless all of the ordered items are shipping from the same warehouse. Several of our vendors ship directly to you, our customer.

We look to see what is the best and least expensive way to ship your merchandise to you. We base our basic ground shipping rates on average UPS rates across the U.S. Shipping rates are based on size, weight and shipping locations. In some cases, when the item is shipping directly from our manufacturer, we use their shipper to save you money.

If it says free shipping, we pay the freight on the shipment to you. If you decide to return the item; all actual shipping fees must be paid by you before a credit is issued.

We will send you an email letting you know the carrier, the tracking number and the date your item was shipped. You will also be able to track your shipment through the link we have to our shippers websites. Please refer to our shipping and handling policy.

We will send you an email detailing what you can do to make sure you have the easiest and safest delivery. You can read it now under our shipping and delivery policy.

If the outside box is damaged and you can't tell about the item inside, please make a note on the bill of lading. The driver may wait while you unpack it to check for internal damage. If the driver can- -not wait, depending on how the box looks, you may want to refuse the shipment. The driver will return the item to the freight company and the problem is no longer yours but will be resolved between the freight company and Portfolio Furniture. You will be shipped a duplicate of your order if you wish. See our return policy or call customer service.

We will send you an email detailing what you can do to make sure you have the easiest and safest delivery. You can read it now under our shipping and delivery policy.

We want you to be absolutely satisfied with your purchase. If for any reason, you do not like what you have ordered from us, we gladly accept returns up to thirty days from the ship date. Return shipping and re-stocking fees may apply. See our Return Policy and Return Request Form.

Gift wrapping is available on some items for a small additional fee.

Please call us during our customer service hours, M-F 11 to 6 PST.
877-733-9933
707-745-3995

Email: customerservice@portfoliofurniture.com